Effective Date: 24 April 2025
Last Updated: 24 April 2025
Who we are
View from Windows (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information when you interact with our website, services, and travel solutions. By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in various ways, including:
1.1. Personal Information
Collected directly from you when you make inquiries, bookings, or sign up for newsletters:
- Full name
- Email address
- Phone number
- Address (for billing or communication purposes)
- Government-issued ID details (e.g., passport number, when needed for international bookings)
- Payment information (via secure payment gateways)
- Emergency contact information
- Travel preferences, dietary restrictions, and medical needs (if applicable)
1.2. Non-Personal Information
Automatically collected when you interact with our website:
- IP address
- Browser type and version
- Device type and operating system
- Geolocation (approximate)
- Pages viewed, session duration, and referring pages
- Cookies and tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Travel Arrangements: To book flights, hotels, tours, and related services
- Communication: To contact you about your bookings, respond to inquiries, or provide customer support
- Personalization: To tailor travel recommendations, offers, and services to your preferences
- Marketing & Promotions: To send newsletters, special deals, or updates (only if you opt-in)
- Legal Compliance: To fulfill legal and regulatory requirements, including border and immigration rules
- Website Improvement: To analyse user behaviour, improve functionality, and enhance user experience
3. Sharing Your Information
We respect your privacy and only share your information when necessary, including:
- Third-Party Travel Partners: Airlines, hotels, tour providers, visa agencies, etc., to fulfill your travel requests
- Payment Processors: To securely process your transactions
- IT and Marketing Providers: For data hosting, customer support, email campaigns, or analytics
- Legal Authorities: When required by law, regulation, court order, or government request
All third parties are contractually obligated to maintain confidentiality and data protection standards.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:
- Completion of travel services
- Legal, accounting, or reporting obligations
- Marketing retention (only if opted-in, and you can unsubscribe at any time)
Once the data is no longer required, we securely delete or anonymize it.
5. Your Rights and Choices
As a user, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Erasure: Request deletion of your personal data, subject to legal exceptions
- Restriction: Limit how we use your information in certain circumstances
- Objection: Opt-out of marketing or automated decision-making
- Portability: Request transfer of your data to another service provider
You can exercise these rights by contacting us at the details below.
6. Data Security
We implement robust administrative, technical, and physical safeguards to protect your data, including:
- SSL encryption for data in transit
- Secure servers and firewalls
- Limited access to personal information
- Regular system monitoring and updates
However, no electronic transmission is 100% secure, and we encourage users to take precautions when sharing sensitive data online.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Understand user behavior and preferences
- Improve site performance and navigation
- Deliver personalized content and ads
You may opt to disable cookies through your browser settings, but this may affect functionality.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have unintentionally collected such information, we will take immediate steps to delete it.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before interacting with them.
10. International Data Transfers
If you are accessing our services from outside our base country, be aware that your information may be transferred to and stored in a jurisdiction with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
View from Windows
📧 Email: lokeshvirdi@viewfromwindows.com
📞 Phone: +91-7291913575
🌐 Website: www.viewfromwindows.com